Shipping Policy

Shipping Policy

TheSmartPackHub partners with major international shipping companies like FedEx, SF Express, DHL, UPS, and EMS, who work with local couriers—allowing us to ship directly to your door and proudly offer flat-rate worldwide shipping.

You will be charged when your order is placed. All payments are subject to verification and approval before shipping and may take several days to process. To help fight credit card fraud, orders with incorrect billing information or requiring additional verification may be delayed and/or cancelled.

Shipping Times (Estimated)

We offer fast tracked shipping for all orders. Order processing takes 1–2 business days before shipment. Once your item(s) are dispatched, the estimated delivery time is:

  • USA: 6–8 business days

  • UK: 6–8 business days

  • Europe: 6–8 business days

  • Australia: 7–12 business days

  • Canada: 7–12 business days

  • Rest of world: 12–20 business days

Shipping Process

We require between 1–2 working days on average to fulfill your order and transport it to our carrier’s sort facility. Some items may take longer, especially around major holidays (up to 10 days), or if your order includes popular items experiencing stock availability issues.

Once your order has begun processing through our shipping department, we are unable to make any changes (including address changes).

We only ship during business days and do not ship on Saturdays, Sundays, or holidays.

For orders with multiple items, products may be shipped separately and received on different dates due to the difference in manufacturing partners’ locations.

All orders are processed with tracking numbers. You will receive an email with the tracking number once your order is dispatched to the carrier’s sort facility.

Tracking

All orders are processed with tracking numbers. You will receive an email with the tracking number once your order has been dispatched.

For some shipping companies, it can take several days for the tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no update on your tracking number, please contact us.