Refund & Return Policy
Refund & Return Policy
At SmartPack Hub, we believe in the quality of our products and your satisfaction above all. We want you to feel confident when shopping with us, so we've crafted a fair and straightforward policy that protects both you and our brand.
1. Return Window
You have 90 days from the date you receive your item(s) to request a return or refund. This extended period ensures you have ample time to evaluate your purchase.
2. Eligibility Criteria
To qualify for a return:
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The item must be in the same condition as when you received it—unused, with all original tags, and in its original packaging.
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You must provide a receipt or proof of purchase.
3. Return Process
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Initiate your return by contacting us at service@smartpackhub.com with your order details.
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Do not send any item back before receiving approval; Returns without prior authorization will not be accepted.
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Once approved, carefully pack and ship the item back. Return shipping is the customer’s responsibility.
4. Inspection & Refund Timeline
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After we receive and inspect your return, we'll notify you whether your refund has been approved.
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If approved, we’ll process the refund to your original payment method within 3–5 business days.
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Please allow additional time for your bank or payment provider to post the refund to your account.
5. Damaged or Defective Items
If your item arrives damaged or defective, contact us immediately at service@smartpackhub.com. Include photos and a brief description of the issue. We'll work closely with you to provide a replacement or refund promptly.
6. Exceptions & Notes
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Sale, Clearance, or Final-Sale items are not eligible for returns or refunds.
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We reserve the right to refuse returns that do not meet the above conditions.
7. Questions?
If you have any doubts or need assistance, don’t hesitate to reach out—service@smartpackhub.com is here to help!